Computer companies need to step up their game. Temkin Group set out to rate the customer experience of 206 large companies across 18 industries, and� computer companies didn't exactly impress. Collectively, they fell to the bottom of the pack, receiving the fourth-lowest average, edging ahead of health plans, Internet service providers, and TV service providers.
Temkin Group's research is based on a survey of 10,000 U.S. consumers conducted last month. When it was all said and done, Apple emerged as the top-rated computer firm with an "Okay" rating of 65 percent and the 89th overall spot across all industries. Lenovo , Toshiba , and Hewlett-Packard also received "Okay" ratings, while all others fell into the "Poor" category, including:...
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