When you buy a product or invest in a service, it's reasonable to assume that you're going to get what you paid for.
Sadly, this doesn't always happen. Computers break down. Credit cards get stolen and baggage gets lost. Often. At stressful times like these, the last thing any of us wants to do is navigate the byzantine phone system of a multi-billion dollar corporation to get the assistance that we, as their devoted customers, deserve.
Source:
http://respectedadmins.com/blog/cool-site-of-the-week-nophonetrees/
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